FAQs

What does PosterGoods sell?
PosterGoods specialises in premium outdoor garden furniture and accessories for UK homes. Our range includes garden seating, dining sets, loungers, hammocks, fire pits, BBQs, raised beds, planters, pergolas, garden lighting, and much more.

How long does order processing take?
Orders are typically processed within 1 to 3 business days. You will receive a confirmation email once your order has been dispatched.

How long does delivery take?
Estimated delivery times are:
- UK orders: 3 to 8 business days
- International orders: 7 to 15 business days
Please note these are estimates and may vary during busy periods or due to carrier delays.

Do you ship internationally?
Yes, we ship to customers across the UK and internationally. Delivery times and any applicable customs charges will depend on your destination.

Will I receive tracking information?
Tracking details will be sent to you once your order has been dispatched, where tracking is available for your shipment.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at contact@postergoods.com. We will do our best to accommodate your request before the order is processed.

What is your returns policy?
We accept returns within 30 days of the delivery date. Items must be in their original condition, unused, and in original packaging. Please contact us before sending any items back.

Are your products weatherproof?
Many of our outdoor products are designed for UK weather conditions. Product descriptions specify whether items are weatherproof or require seasonal storage. We recommend checking individual product listings for care instructions.

Do you offer free delivery?
We offer free standard UK delivery on qualifying orders. Please check the product listing or checkout page for delivery cost details applicable to your order.

How do I contact customer support?
You can reach us at contact@postergoods.com or via the Contact Us page on our website. We aim to respond within 24 to 48 hours during business days.