Refund policy

Thank you for shopping with PosterGoods. We want you to be happy with your purchase. Please read this policy carefully before contacting us about a return or refund.

Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, items must be in their original condition — unused, undamaged, and in original packaging where applicable.

To request a return, please contact us with your order number and the reason for your return. We will provide instructions on how to proceed. Please do not send items back without contacting us first.

Non-Returnable Items

The following items are not eligible for return:
- Items that have been used, damaged after delivery, or altered
- Items returned after the 30-day return window
- Items marked as final sale at the time of purchase

Refunds

Once your return is received and inspected, we will notify you of the outcome. If your return is approved, a refund will be issued to your original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or refund as appropriate.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping method for returns as we cannot be responsible for items lost in transit.

If you have any questions about this policy, please contact us using the contact details listed on our store.